Builder · Operator · Problem solver

I like building
things that work.

Businesses. Stores. Websites. Apps.

I'm an e-commerce operator and digital builder obsessed with how businesses grow, convert, and get discovered online. I've worked across Shopify, Amazon, corporate analytics, websites, apps, and AI search.

Zayn Dhalla, smiling, outdoors by a lake with mountains behind

I learned e‑commerce by actually selling things.

It started with a marketplace listing and a bit of curiosity. Every platform after that taught me something the last one couldn't.

None of it came from a course. It came from listings, shipping, refunds, reviews and watching what people actually click.

  1. Facebook Marketplace

    Learning how to sell. Price it, photograph it, answer the message, close it.

  2. Etsy

    Niche discovery and marketplace intent. Small audiences, very specific buyers.

  3. Amazon FBA

    Scale, competition and fulfillment. The margin is in the operations.

  4. Shopify

    Ownership, conversion and brand. Nobody sends you traffic here.

  5. Owned brands

    Putting it together. Product, store, ops and repeat customers.

5%+ changed how I think about websites.

Getting a store past 5% wasn't one clever trick. It was ten unglamorous things done properly, in the right order, and then measured.

Now I look at every website the same way: what is this asking someone to do, and what's quietly stopping them?

Still one of my favourite sounds on the internet: cha-ching.

  1. 01 Clarity
  2. 02 Trust
  3. 03 Merchandising
  4. 04 Mobile UX
  5. 05 Navigation
  6. 06 Copy
  7. 07 Product structure
  8. 08 Speed
  9. 09 Checkout
  10. 10 Credibility

THE THREE Cs

The digital foundation I keep coming back to.

Whether it's an e-commerce store, an AI search strategy, or a digital product, I keep coming back to these three.

  • Credible

    Does the business feel trustworthy, legitimate and clear? Most sites lose people here before anything else gets a chance.

  • Crawlable

    Can search engines, AI systems and machines actually understand what the business does? If they can't read it, they can't recommend it.

  • Convertible

    Once someone arrives, does the experience turn attention into action? Traffic that doesn't convert is just an expensive audience.

AI + Digital

AI changed discovery. It didn't change the fundamentals.

Where people search is changing fast. What makes a business worth surfacing hasn't moved much at all.

Clear structure, credible information, content that's actually useful, technical clarity, a website that works, and a path to doing something.

Explore AI + Digital

A slightly non-linear path.

Corporate operations on one side, marketplaces and my own stores on the other. The overlap is where it gets interesting.

  1. Corporate

    Tim Hortons / Popeyes

    Analytics, operations and a very large marketing fund.

  2. Marketplaces

    Facebook / Etsy / Amazon

    Learning to sell by selling, one listing at a time.

  3. Shopify

    Stores and brands

    Ownership, conversion and the 5% obsession.

  4. Apps

    Ambitious Labs

    Working alongside founders building their first products.

  5. AI search

    Indexy

    Getting businesses understood by machines, not just people.

  6. Building now

    Vizible / Ventures / Milo

    Operating, building and shipping in parallel.

See the full timeline

Off the clock

Outside the browser.

Most of my best business thinking happens somewhere other than a desk — on a pitch, on a court, on a plane, or halfway through a conversation that started about something else entirely.

  • Soccer
  • Tennis
  • Fitness
  • Travel
  • Reading
  • Long business conversations

Things I can talk about for way too long

  • E-commerce
  • Shopify
  • Soccer
  • Business models
  • AI
  • Conversion
  • Tennis
  • Why your website is confusing

Want to talk shop?

I love meeting builders, operators, founders, and people working on interesting things. If you want to compare notes on e-commerce, AI, apps, sports, or anything in between, say hello.